Accessibility Help

Victim Support is committed to ensuring this website is accessible to everyone. Being ‘accessible’ is one of the core values that guide our work.

If you need help using the Victim Support website, there are changes you can make to your mobile (smartphone), tablet or computer.

Our partner AbilityNet has developed My Computer My Way, a free resource to help you get the best experience when using a computer or accessing the web online.

The guide covers many different ways to adapt settings to suit your needs. It’s divided into the following different areas:


Here are some solutions to help you see websites and applications more clearly.

Making the text larger

Magnifying the screen

Making your mouse pointer easier

Changing your colours


If you are deaf or have hearing loss, there are different ways that your computer, mobile or tablet can be adapted to help you.

Hearing options for your mobile or tablet

Hearing options on your computer

Avatars – digital signers


There are different ways to make your keyboard and mouse easier to use.

Make your mobile or tablet easier to use

Make your computer easier to use

Using your keyboard instead of a mouse


Make your device easier to use with different tools and techniques.

Changing your fonts

Making your device talk to you

Talking to your device

We are actively working to increase usability and accessibility of our website. The site is compliant with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 level AA.


All images and images of buttons have an appropriate alt text for people using screen readers. In some case, there is also a title text to improve usability on the site. Decorative images should have null alt=“” and won’t be announced by screen readers.

Rich media (embedded YouTube videos)

We aim to provide captions on all our own YouTube video content. When we want to share other individual’s or organisations’ video content, if the YouTube video has not been accurately captioned, we will provide a link rather than embed the video on a page.

User-generated (third party) content

We have used a Twitter widget feed on our latest news page. Changes have been made to ensure the content is accessible for keyboard users.
Keyboard access

We have implemented a number of changes on the site that allow keyboard users to navigate around the site logically.


Alternative document formats

If you would like a document or publication in an alternative format, please email

Live chat

We offer a live chat service for people affected by crime. This service is delivered through third party software, WhosOn. Currently there are limited customisation options available on this platform. We will be working with the supplier to find ways to improve accessibility and customisation.

Links to other sites

This site has links to resources on other websites. Whilst we do our best to check the content on these links is relevant, appropriate and accessible, we cannot guarantee that it will be at all times.

Victim Support is committed to improving the digital experience for our users. We welcome all comments and feedback, positive and negative.

If you have any issues using the site or would like to make suggestions on how the site can be more accessible, please email

Get Support

Links to other organisations that can provide support and information for people affected by crime.

Impact of Hate Crime

Everyone is impacted differently, and there is no ‘right’ way to feel after being a victim of hate crime.

This is why we offer tailored support to your needs to help you cope and recover from the effects of hate crime.